Lowe’s and Zebra Technologies have partnered to modernize retail operations, shifting the workforce from a task-heavy focus to a customer-first model. By integrating mobile hardware and unified communication platforms, Lowe’s has created a frictionless omnichannel experience for shoppers.
Modernizing the Retail Experience:
- Customer Service Reversal: Lowe's shifted from 60% task-based work to 60% customer service by using technology to automate and reduce manual labor.
- Mobile Checkout: Associates use TC-51 devices and ZQ511 HIP printers to "bust lines" by taking payments anywhere in the store or parking lot.
- Streamlined Operations: The MC9300 platform simplifies complex receiving and damage-processing tasks with an easy-to-use Android OS.
- Efficient Fulfillment: For parcel and locker orders, associates utilize RS5100 ring scanners and TC-51 devices to pick and stage items rapidly.
- Unified Connectivity: The Zebra Workforce Connect platform integrates voice and PTT Pro into a single device to keep associates connected.
- Operational Consistency: The Reflexis system (internally called "wire") ensures high execution standards across all store locations.